• Channel Data Management: Enabling Data-Driven Decision Making

  • UK Channel Data Management Barometer Report

  • Schneider Case Study

  • Unify Case Study

  • The High Performance Channel

  • Transform Your Channel Business With zyme cloud platform 3.0

  • Best Practice Showcase: End Customer Visibility

 

Use Cases - Channel Incentives & Loyalty Programs

Post Sales Service

“Thanks to Zyme we now have a 360 degree business view of our business-from stock to orders to planning”

- Acer

Problem

  • Do you know your customers whose warranties are expiring soon?
  • Can you accurately identify the up-sell and cross-sell opportunities in your installed base?
  • Do you know if your product that was supposed to be sold only in USA was actually sold elsewhere?

Solution: Zyme Channel Data Management Platform

Zyme enables you to :

  • Improve the sales forecasting and marketing strategies using POS enabled installed base data.
  • Track the complete product life cycle at the customer level via POS, Activation and Device Call Home events.
  • Utilize customer and distribution channel attributes to tailor service offerings based on profiles and installed products.
  • Increase your reach to end users for exploring up-sell and cross-sell opportunities using the 'Route to Customer'.
  • Reduce gray market activities by closing the loop between the shipment of products and the usage of the device by the end-user thereby providing full distribution channel visibility.
  • Forecast/minimize warranty and return costs while managing reserves by gaining better visibility of high cost partners.
  • Identify opportunities for contract renewal by tracking serial numbers, contract numbers and warranty terms and gaining early awareness into upcoming expirations.
  • Maintain customer profiles and monitor purchase activity to more effectively identify upsell opportunities.
  • Forecast additional product/service opportunities based on customer engagement and usage.
Post Sales Service Platform
Post Sales Service Platform