“Thanks to Zyme we now have a 360 degree business view of our business-from stock to orders to planning”
- Do you know your customers whose warranties are expiring soon?
- Can you accurately identify the up-sell and cross-sell opportunities in your installed base?
- Do you know if your product that was supposed to be sold only in USA was actually sold elsewhere?
Solution: Zyme Channel Data Management Platform
Zyme enables you to :
- Improve the sales forecasting and marketing strategies using POS enabled installed base data.
- Track the complete product life cycle at the customer level via POS, Activation and Device Call Home events.
- Utilize customer and distribution channel attributes to tailor service offerings based on profiles and installed products.
- Increase your reach to end users for exploring up-sell and cross-sell opportunities using the 'Route to Customer'.
- Reduce gray market activities by closing the loop between the shipment of products and the usage of the device by the end-user thereby providing full distribution channel visibility.
- Forecast/minimize warranty and return costs while managing reserves by gaining better visibility of high cost partners.
- Identify opportunities for contract renewal by tracking serial numbers, contract numbers and warranty terms and gaining early awareness into upcoming expirations.
- Maintain customer profiles and monitor purchase activity to more effectively identify upsell opportunities.
- Forecast additional product/service opportunities based on customer engagement and usage.