Zyme, the #1 CDM company, offers an industry-leading customer success organization that focuses on providing our customers with exclusive support for their CDM solutions. Customer satisfaction is not our aim. Customer delight is! With that in mind, Zyme offers 2 targeted levels of customer support:
- Basic Customer Support
- Premium Customer Support
With Basic Customer Support, customers are offered support during the business hours, excluding weekends and holidays, for one of the regions (North America, EMEA, or Asia-Pacific) of their choice. Basic SLAs are supported and only email-based support is provided.
With Premium Customer Support, customers have access to 24x7x365 application and system-uptime support. Industry leading SLAs and faster response times make the premium support option ideal for customers with mid-level and advanced channel intelligence requirements. Along with email-based support, customers with premium support can also self-create and monitor requests through an exclusive web portal – Access Here.
Customers with Premium Support - Submit your request here.
USA/Canada Toll Free : 1-888-200-6629
US Toll : 1-650-587-2343
Finland Toll Free : 0800-915-838
UK Toll Free : 0-808-189-1005
China – National Number : 400-120-9054
Ireland – Toll Free : 1-800-904-117
Germany – Toll Free Number : 0800-182-9808
India – Toll Free : 000-800-100-4383
Singapore – Toll free : 800-852-3083
Kenya – National Number : (+254) 207602483
Russia – Toll Free Number : 8-800-100-9609
South Africa – National : (+27) 875502441
Indonesia – Toll Free : 001-803-015-204-7829
KSA (Saudi Arabia) – National : +966-8111127396
Dubai – Toll Free : 8000-3200-16