• Channel Data Management: Enabling Data-Driven Decision Making

  • UK Channel Data Management Barometer Report

  • Schneider Case Study

  • Unify Case Study

  • The High Performance Channel

  • Transform Your Channel Business With zyme cloud platform 3.0

  • Best Practice Showcase: End Customer Visibility

 

Customer Support

Zyme, the #1 CDM company, offers an industry-leading customer success organization that focuses on providing our customers with key support for their CDM solutions. Customer satisfaction is not our aim. Customer delight is! With that in mind, Zyme offers 3 targeted levels of customer support:

  • Basic Customer Support
  • Gold Premium Customer Support
  • Platinum Premium Customer Support

With Basic Customer Support, customers are offered support during the business hours, excluding weekends and holidays, for one of regions (North America, EMEA, or Asia-Pacific) of their choice. Basic SLAs are supported and only email-based support is provided.

With the premium support options, customers have access to 24X7X365 application and system-uptime support. Industry leading SLAs and faster response times make the premium support options ideal for customers with mid-level and advanced channel intelligence requirements. Both phone-based and email-based supports are provides, along with several additional reports and benefits.

Customers can reach Zyme Customer Success experts over web, email or phone.

Web

Submit a support request.

Email

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Phone

USA/Canada Toll Free : 1-888-200-6629
US Toll : 1-650-587-2343
Finland Toll Free : 0800-915-838
UK Toll Free : 0-808-189-1005
China – National Number : 400-720-8795
Ireland – Toll Free : 1-800-904-117
Germany – Toll Free : 0800-181-1604
India – Toll Free : 000-800-100-4383
Singapore – Toll free : 800-852-3083
Kenya – National Number : (+254) 207602483
Russia – Toll Free : 8-800-100-8543
South Africa – National : (+27) 875502441
Indonesia – Toll Free : 001-803-015-204-7829
KSA (Saudi Arabia) – National : +966-8111127396
Dubai – Toll Free : 8000-3200-16