Daya is responsible for ensuring that the core software and service engines of Zyme are always on and operating at their highest quality to deliver the needs of clients and their distribution networks globally.
She has 20 years of experience in the IT, Telecom and the Business Process Outsourcing industries in India. Prior to joining Zyme, she was Director of Human Performance strategies at Accenture, where she was responsible for developing strategy for recruitment, training and Quality management. She also led process improvement (Six Sigma) and a number of certifications such as ISO and COPC.
Prior to Accenture, Daya was part of the founding leadership team at CustomerAsset where she worked with clients across industries like Banking, Insurance, Retail, Telecom, and Travel. CustomerAsset was acquired by ICICI OneSource where she was responsible for end-to-end service delivery as Center Head. In addition, Daya worked for Motorola India where she led their Operations and Quality function in their services division.
Daya has a Diploma in Management Studies from Oxford University and a Post Graduate degree in Mathematics from Delhi University. She is also a certified 6-Sigma Black Belt.